Picverse AI Refund and Fraud Policy

1. Overview

At Picverse AI (https://www.picverse.org/), we are committed to a fair and transparent billing experience. Refund eligibility depends on product type, time since purchase, and how many credits from that purchase have been used. This policy explains subscriptions, credit packs, payments, refunds, and cancellations. It should be read together with our Terms of Service, Privacy Policy, and Content Policy.

2. Fees and Payments

• Paid services require selecting a plan or credit pack and providing valid payment information.
• For subscriptions, you authorize us and our payment processors (such as Stripe) to charge your payment method automatically at the start of each billing cycle until you cancel renewal.
• Pricing, billing frequency, and plan details are shown on our Pricing page and at checkout.
• Credit packs add permanent credits to your account. They do not unlock Daily 50. Does not unlock Daily 50 — subscription required
• You are responsible for applicable taxes, excluding taxes on our net income.

3. Subscription Management

3.1 Auto-Renewal

Subscriptions renew automatically at the end of each billing period (monthly or annual, depending on your selection) unless you cancel renewal in accordance with this policy.

3.2 How to Cancel

You may cancel renewal at any time through Account → Billing or by emailing us at [email protected].

• Cancel anytime — access until period end; canceling is not a refund
• After cancellation, you may retain access to plan benefits and unused credits for the remainder of the current paid period.

Nothing in this policy limits mandatory cancellation rights granted by applicable law.

4. Refund Policy

4.1 Credit Packs

Refundable within 7 days if ≤20% of this pack's credits are used.

• Refund requests must be submitted within 7 calendar days of purchase.
• No more than 20% of the credits from that pack may have been consumed.
• Approved refunds remove the corresponding credits from your account (clawback from the source purchase bucket).

4.2 Subscriptions — First Charge

First charge refundable within 3 days if ≤20% of first month credits are used.

• Refund requests must be submitted within 3 calendar days of the first charge for that subscription.
• No more than 20% of the first period credits may have been consumed.
• Canceling renewal is not a refund. Use Account → Billing to cancel renewal or Account → Orders to request a refund when eligible.

4.3 When Refunds Are Not Available

• The refund window for that product type has expired.
• More than 20% of credits from that purchase have been consumed.
• Subjective dissatisfaction with AI output quality, style, or creative results.
• Renewal charges where you did not cancel before the next billing period (cancel renewal instead).
• Chargebacks initiated without contacting us first.
• Certain payment providers (e.g. Dodopay, NowPayments) may require manual review — see your order details in Account → Orders.

4.4 Failed Generations

If a generation fails or is marked as an error, consumed credits may be automatically returned to your account according to platform rules. That credit restoration is separate from monetary refunds under this policy.

4.5 How to Request a Refund

Email [email protected] with your registered account email, order or payment reference, purchase date, and reason for the request. You may also submit a request from Account → Orders when self-service refund is available for your payment method. We will review your usage records and respond within a reasonable timeframe. Approved refunds are processed to the original payment method.

4.6 Statutory Rights

Consumers in certain jurisdictions may have additional statutory rights. Nothing in this policy is intended to limit rights that cannot be waived under applicable law.

5. Fraud Prevention

We maintain a zero-tolerance policy toward fraudulent activity, including stolen payment methods, abuse of promotions, malicious refund requests, and chargeback fraud. We may suspend or terminate accounts and report serious misconduct to relevant authorities.

6. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. For questions, contact [email protected].