Terms of Service | Picverse AI

1. Introduction

Welcome to Picverse AI, an AI-powered creative platform for image and video generation (the "Service"). By accessing or using our website at https://www.picverse.org/ (the "Website"), you agree to be bound by these Terms of Service ("Terms"). These Terms govern your use of the Website and the services provided by Picverse AI ("we", "us", or "our").

Please read these Terms carefully before using the Service. If you do not agree to any part of these Terms, please do not use the Website or the Service.

These Terms, together with the following policies, constitute the complete agreement between you and us:

If you have any questions, please contact us at [email protected]

2. Eligibility Requirements

Age Requirements

Minimum Age: You must be at least 18 years old (or the minimum age of digital consent in your jurisdiction, whichever is higher) to use the Service.

Use on Behalf of an Entity

If you use the Service on behalf of a company, organization, or other entity, you represent and warrant that you have authority to bind that entity to these Terms.

3. Account Registration

Registration Requirements

Certain features require an account. You agree to:

Provide true, complete, and current information during registration
Update your account information promptly to keep it accurate

Account Security

Keep your account credentials secure
Accept responsibility for all activities under your account
Notify us immediately if you suspect unauthorized use of your account

Account Restrictions

Each person is limited to one account unless we approve otherwise
Sharing, selling, or transferring accounts is prohibited
We may merge or delete duplicate accounts

4. Service Description

Service Content

Picverse AI provides AI-powered creative services, including but not limited to:

Text to Image and AI Image Generation
Image to Image and Image Templates
Image to Video and Text to Video
AI Effects, AI Photo Editor, and other AI Tools
Prompt generation and related creative features
Subscription plans, credit packs, and other paid features

Service Changes

We may modify, suspend, or discontinue the Service (or any part of it) at any time. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

5. User Conduct Standards

Permitted Use

Picverse AI grants you a limited, non-exclusive, non-transferable, revocable license to use the Service for lawful purposes in accordance with these Terms.

Prohibited Conduct

You agree not to:

Reverse engineer, decompile, or disassemble any part of the Service
Use automated systems (bots, crawlers, scrapers) to access the Website or Service without permission
Interfere with or disrupt the Service or connected servers and networks
Circumvent, disable, or interfere with security features of the Service
Use the Service for any unlawful, fraudulent, or abusive purpose

Content Policy

For detailed rules on generated and uploaded content, see our Content Policy. Violations may result in content removal, account suspension, or termination.

6. User Content and Intellectual Property Rights

6.1 Platform Intellectual Property

All intellectual property rights in the Website, the Service, and content provided by Picverse AI (including software, text, graphics, logos, and trademarks) are owned by Picverse AI or its licensors. Except as expressly stated in these Terms, you receive no rights or licenses in these materials.

6.2 User Input Content

Users and/or original rights holders retain ownership and intellectual property rights in content they input
Use of the Service does not alter or transfer such rights
You represent and warrant that you have the necessary rights to all materials you upload or input

6.3 Generated Content

As between Picverse AI and the user, rights, ownership, and interest in generated content belong to the user, subject to applicable law and your subscription plan
Ownership of AI-generated content is still evolving legally; rules may change as laws develop
Except for the limited license below, Picverse AI does not claim independent intellectual property ownership in user-generated content
You are solely responsible for all content generated using the Service

6.4 Limited License Granted to Platform

By submitting user content to the Service, you grant Picverse AI a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to use, reproduce, modify, distribute, and display such content solely to:

Operate, maintain, and improve the Service
Optimize products and services
Conduct branding and legitimate marketing (public display requires separate consent where required by law)

6.5 Commercial Use

Paid plans may include commercial usage rights as described on our Pricing page. Commercial use does not guarantee that generated content is free from third-party intellectual property claims. You remain responsible for verifying rights before commercial use.

6.6 User Feedback

Feedback, suggestions, or ideas you provide about the Service may be used by Picverse AI without compensation to you, to the extent permitted by law.

7. AI-Generated Content Disclaimer

No Warranty on Output

We do not guarantee the accuracy, completeness, legality, or suitability of AI-generated content
AI output may contain errors, biases, or inaccuracies
AI output does not represent the views or positions of Picverse AI

Third-Party Rights

We do not guarantee that generated content does not infringe third-party intellectual property or other rights
AI output may unintentionally resemble copyrighted works or trademarks
You are responsible for verifying potential rights issues before use, especially for commercial purposes

User Responsibility

You are solely responsible for your use of generated content
Picverse AI is not liable for third-party claims arising from your use of generated content
We recommend independent verification before using generated content for important or commercial purposes

8. Subscription Management and Billing

8.1 Payment Finality

Payments for subscriptions and credit purchases are subject to our refund rules in Section 9 and our Refund and Fraud Policy. Except where a refund applies or as required by law, payments are final once paid credits have been consumed or the refund eligibility window has passed.

8.2 Subscriptions and Auto-Renewal

Picverse AI offers monthly and annual subscription plans and credit packs:

Auto-Renewal: Subscriptions renew automatically at the end of each billing cycle unless cancelled in accordance with our policies
How to Cancel: You may cancel through your account subscription management page or by emailing us at [email protected]
To avoid future charges, cancel at least seven (7) days before your renewal date
After cancellation, you may retain access to benefits and unused credits according to the plan terms described at checkout and on our Pricing page

These Terms do not affect mandatory cancellation rights granted by applicable law.

8.3 Plan Selection

Please review your selected plan (monthly, annual, or credit pack) carefully at checkout. Annual plans may include discounts and longer commitment periods. Fees incurred due to selecting the wrong billing cycle may not be refundable unless required by law.

8.4 Credits

Many features consume credits. Credit usage, rollover, expiration, and plan limits are described on our Pricing page and may change with notice. Failed generations may be refunded credits according to platform rules.

9. Refund Policy

Our refund rules are set out in this Section and in our dedicated Refund and Fraud Policy. In summary:

9.1 Full Refund Eligibility

You may request a full refund within three (3) calendar days of purchase if you have not consumed any paid credits from that purchase
Free credits, sign-up bonus credits, or credits from other orders do not count as consumption of paid credits from the order in question
Once any paid credit from a purchase has been used, that purchase is not eligible for a monetary refund
We provide limited free credits so you can evaluate the Service before purchasing

9.2 Non-Refundable Situations

Requests submitted after the 3-day window
Any consumption of paid credits from the purchase being refunded
Subjective dissatisfaction with AI-generated results
Chargebacks without first contacting support

9.3 AI Output Quality

Subjective dissatisfaction with AI-generated results (including style, aesthetics, or creative direction) does not constitute a service defect and is not a valid reason for a refund once paid credits have been consumed or the 3-day window has passed.

9.4 Statutory Rights

Consumers in certain jurisdictions may have statutory withdrawal or cooling-off rights. Where applicable, such rights are addressed in our Refund and Fraud Policy or as required by law.

9.5 How to Request a Refund

To request a refund, email [email protected] with your registered email, proof of payment, and reason for the request. We will review and respond within a reasonable timeframe.

9.6 Chargebacks

If you have questions about a charge, contact us first. Initiating a chargeback without attempting good-faith resolution may result in account suspension. We may submit usage records and these Terms as evidence to payment processors.

10. Fraud and Abuse

10.1 Prohibited Conduct

Using stolen or unauthorized payment methods
Exploiting system vulnerabilities to obtain unpaid services or credits
Malicious refund requests or chargebacks
Creating multiple accounts to abuse free credits, trials, or promotions
Reselling or unauthorized distribution of account access

10.2 Enforcement

If we detect fraud or abuse, we may suspend or terminate your account, revoke credits or access obtained improperly, and report conduct to relevant authorities where appropriate.

11. Third-Party Services

The Service may contain links to third-party websites or use third-party providers (payment processors, cloud providers, AI model providers). We do not control and are not responsible for third-party content, privacy practices, or terms. Your use of third-party services may be subject to their separate terms.

12. Disclaimers

The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory, to the maximum extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of Liability

To the maximum extent permitted by law, Picverse AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability for any claims arising from your use of the Service shall not exceed the total fees you paid to Picverse AI in the twelve (12) months before the claim arose.

14. Indemnification

You agree to indemnify and hold harmless Picverse AI and its officers, directors, employees, and agents from claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising from your use of the Service, violation of these Terms, infringement of third-party rights, or content you upload or generate.

15. Termination

15.1 User Termination

You may terminate your account by following instructions on the Website or contacting us.

15.2 Platform Termination

We may suspend or terminate your account or access for any reason, including violation of these Terms, with or without notice.

15.3 Effect of Termination

Licenses granted to you end immediately
You must cease all use of the Service
Paid fees are not refunded once paid credits have been consumed or the 3-day zero-consumption refund window has passed, except where required by law
Provisions that by nature should survive termination will remain in effect

16. Dispute Resolution

Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

Jurisdiction

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection laws in your jurisdiction require otherwise.

Dispute Resolution Process

Before initiating formal proceedings, you agree to contact [email protected] to attempt good-faith resolution.

17. General Terms

Entire Agreement: These Terms, together with the Privacy Policy, Content Policy, and Refund and Fraud Policy, constitute the entire agreement regarding the Service.
Severability: If any provision is invalid or unenforceable, the remaining provisions remain in effect.
Waiver: Failure to enforce a provision does not waive our right to enforce it later.
Assignment: You may not assign these Terms without our consent. We may assign these Terms without restriction.

18. Changes to Terms

We may modify these Terms at any time. Material changes will be posted on the Website and may be communicated by email or in-service notice. Continued use after changes take effect constitutes acceptance unless prohibited by law.

19. Contact Us

If you have questions about these Terms, contact us at [email protected]

By using the Website and the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Picverse AI Terms of Service